Privacy Policy

Unitrai Private Limited ("Unitrai", "we", "us", or "our"), a company incorporated under the Companies Act 2013 with CIN U62099UP2024PTC202032, operates the website unitrai.com and the client portal at portal.unitrai.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

By using our website or services you agree to the practices described in this policy.

1. Information we collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and company name provided when you submit an enquiry or create a portal account.
• Project information — details you share with us about your project requirements, files, and communications during our engagement.
• Payment information — billing name, address, and transaction references. Card details are processed exclusively by PayU and are never stored on our systems.
• Usage data — IP address, browser type, pages visited, and referring URLs collected automatically when you visit our website.

2. How we use your information

• To respond to enquiries and provide the services you have engaged us for.
• To process payments and issue invoices.
• To communicate project updates, support responses, and service information.
• To improve our website and service quality.
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Third-party services

We use the following third-party services that may process your data:

• PayU — payment processing. Subject to PayU's own Privacy Policy.
• Upwork — for clients who engage us via the Upwork platform. Subject to Upwork's Privacy Policy.
• Email providers — for transactional and support communication.

4. Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Project files and communications are typically retained for 3 years following project completion. You may request deletion of your data at any time by contacting us.

5. Your rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; to restrict or object to its processing; and to data portability. To exercise any of these rights, contact us at support@unitrai.com.

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

7. Children's privacy

Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated date at the top of this page indicates when the most recent revision was made. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

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Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience and analyse website traffic.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits.

Cookies we use

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website. Data is aggregated and anonymised.

Managing cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

Contact

For any privacy-related questions or requests, please contact us at support@unitrai.com or write to us at:

Unitrai Private Limited
Uttar Pradesh, India